This privacy policy forms the legal basis for using Replin. We process your personal data strictly for its intended purpose and exclusively to fulfill our contract with you and provide our service (Legal basis: Art. 31 Para. 2 lit. a of the Swiss Federal Act on Data Protection - FADP).
We treat your personal data confidentially and use it exclusively to do our job for you. We never sell data to third parties.
To provide our service via chat and bot, we collect and store the following in our database:
Our website is hosted via GitLab. For the secure storage and management of your data, we use the backend provider Supabase. Your data is securely stored in our database with server locations within the EU. We protect your data during every transmission using standard SSL/TLS encryption.
Deletion: We store your data for as long as your Replin subscription is active. If you cancel, we will delete your chat and usage data after a transition period of 30 days. However, we are legally required to retain billing and payment data for 10 years.
To provide our service, we rely on external partners. By using Replin, you explicitly consent to this data processing:
You have the right to request access, correction, data portability, and deletion of your data stored with us at any time. Just drop us an email at calvin@replin.ch.
Our service is aimed exclusively at companies, self-employed individuals, and tradespeople (B2B).
Replin handles your digital marketing (e.g., Google Business Profile). You simply give us tasks via chat. Because we also process personal data of third parties on your behalf (e.g., when we reply to a Google review from one of your customers), we act legally as your data processor.
Our service relies heavily on the use of AI. AI models can make mistakes, generate inaccurate information ("hallucinations"), or combine facts incorrectly.
19 CHF / month. You pay in advance conveniently via TWINT. If payment is not received, we automatically pause the service until the money arrives.
You can cancel the subscription at any time to the end of the current month. A short message via WhatsApp is enough. There are no long minimum contract terms.
Replin reserves the right to terminate the subscription without notice at any time, especially in the event of:
Already paid subscription fees will not be refunded in these cases.
We are completely dependent on WhatsApp, Google, and our AI providers. We are not liable if these platforms go down, suspend your account, lose messages, or change their policies. If WhatsApp or Google block our bot, we cannot work – this does not entitle you to a refund of already paid subscription fees.
You are solely responsible for what you send us and what we publish on your behalf. If you send us a photo or text, you guarantee that you hold all necessary rights (e.g., copyright or trademark rights) to it. If you or we are legally challenged because of your content, you must fully indemnify us against all costs and claims for damages.
As far as legally permissible, we exclude all liability (especially for slight negligence, data loss, indirect damages, or lost profits). This explicitly also applies to damages caused by faulty AI generations or incorrect data in your profile (e.g., wrong opening hours). We are merely your executing tool.
We can adjust these T&C at any time (we will inform you via chat). Should any provision here be legally invalid, the rest of the contract remains valid (Severability Clause).
Exclusively Swiss law applies. The place of jurisdiction is Düdingen, Switzerland.
Note: In case of discrepancies between the English and German versions of these terms, the German text shall prevail.